Last Updated: 10 December 2025
Mpinch ya Kasi is a marketplace.
Each seller sets their return conditions, but they must follow the South African Consumer Protection Act (CPA) rules.
1. Eligibility for Returns
Customers may return products if:
- The item is defective
- The item was damaged before arrival
- The seller sent the wrong item
- The product does not match its description
2. Timeframe
Most items must be returned within:
- 7 days for local products
- Non-returnable for hygiene items, custom products, or digital goods
- Clothing items returnable if unworn and with tags (7 days)
3. Refund Process
Refunds are processed after:
- Seller receives the returned item
- Seller confirms inspection
- Mpinch ya Kasi approves the refund
- Customer is refunded via EFT or the original payment method
Processing time: 3–7 working days
4. Non-Returnable Items
- Underwear
- Cosmetics
- Digital downloads
- Perishable goods
- Clearance items
- Items marked “No Returns.”
5. Marketplace Protection
If a seller refuses a valid refund, Mpinch ya Kasi may step in to protect the customer.